Summary: The Front Table Volunteer greets and supports guestsand serves as a point of contact for market information. They distribute direct services to guests, keep the market area tidy and organized, assists in connecting gueststo the correct B2S staff, and more.
Essential Duties and Responsibilities:
Greet guests and meet needs, talking with guests and maintaining confidentiality as much as possible. Answer questions about programs and services and pass messages when necessary.
Assist guests with market table items as needed.
Distribute direct services upon request, including food and drinks.
Accept donations and follow all procedures for tracking and storing.
Keep Market space tidy and organized.
Refill market supplies as needed with box truck lead assistance.
Requirements:
Professional appearance on the relaxed side and helpful, friendly manner
Must be punctual and dependable
Basic customer service skills and ability to serve in a busy environment
Basic computer skills preferred- ability to assist with things like word processing, internet search, printing, etc.
Strong written and verbal communication skills, second language skills a plus but not required
Must be self-directed, willing to take direction and initiative, and be detail oriented
Must respect and maintain confidentiality of guests, donors, and other volunteers
Training and Supervision: FrontTable Volunteers receive the Volunteer Manual which outlines all policies and procedures for the position, and also receive in person training on their first day of service. Follow up training is available as needed and questions are encouraged. Volunteer is supervised by the Bridge2Services Program Manager.
Evaluation: Informal, verbal evaluation occurs after the first month of service. Check-ins with the Outreach Program Manager on performance, strengths and
Details
Brought to you by The Volunteer Center of Whatcom County
